Terms & Conditions

 
 

The prices quoted for our guest rooms are for the room per night and include breakfast, room cleaning and tax. Higher rates apply during public and national holidays and at weekends.


Both of our rooms are for a maximum of two people per room. The ground floor Blue Room has a super kingsized double bed. The Blue Room is also accessible for wheelchair users, and has an accessible shower room.

BOOKING AND CANCELLATION POLICIES

Payment and Deposit

  • A 40% non-refundable deposit will be taken via bank transfer or credit card to secure your room booking, with the remainder payable in full on arrival. Any additional charges, such as honesty bar, lunches or dinners, will be billed at the end of your stay and full payment charged against your credit/debit card, unless you wish to pay by cash.

  • Please note that we can accept payment in cash or debit/credit card (MasterCard or Visa only) or via bank transfer.

Booking Cancellation

  • If you cancel all or part of your reservation within 7 days of the start of your stay, we reserve the right to charge you the full amount of the cost of your stay.

Booking Termination

  • We reserve the right to terminate any booking in the event of disruptive or unacceptable behaviour by any guest. Casa Higueras is our family home, and we welcome all guests who want to come and share this beautiful corner of Andalucia. As it is our home, we would hope that our guests will respect it as if it were their own home. Any damage to the property and its contents or loss of items caused by a guest will be charged to the final bill.

SMOKING

  • Smoking is strictly prohibited in all internal areas. Smoking is allowed on the terraces at the rear of the house, and in the garden. Please ask us for an ash tray.

  • If there is evidence of smoking in any of the rooms, then a charge will be levied for a deep clean.

SECURITY

  • Our guest bedrooms are lockable, and we cannot accept any responsibility for the loss of any guest’s personal belongings.

CHECK IN AND CHECK OUT

  • Check in is available from 16:00 on the day of your arrival.

  • Check-out is between 09:00 and 11:00 on the date of your departure.

  • If you need to check in or check out at a time different from the above, please let us know at least 2 days before your arrival.

ACCESSIBILITY

  • The Blue Room on the ground floor of the house is accessible. However, all guests should be advised that Moclín sits on the top of a mountain at just over 1,000 metres above sea level. There are many steep hills, and a great deal of rock in the area and as a result the location is not perhaps ideal for those visitors with significant mobility issues. If you have any doubts or concerns, please discuss these with us before you book and we can advise accordingly.

CHILDREN

  • Our house is our family home and it is filled with original art, some antiques and items that do have sentimental value. The garden and terraces are also built on rock, and there are one or two areas that could present hazards. It is for these reasons that we welcome children over the age of 14, with their parents, but would advise that the property may not be suitable for children below the age of 14.

PETS

  • We have our own small dog (or rather he has us), and he may not always welcome the presence of another pet on his premises.

COMPLAINTS AND REFUNDS

  • If you have any complaints during your stay, please bring these to our attention as soon as possible and we will do our utmost to rectify any issues. We also have complaints forms available on request.

  • If any guest has a complaint, and the matter was raised during their stay with us but we were unable to find a suitable solution, then we will consider any applications made for a refund. However, any refunds will be made entirely at our discretion.

We hope you have a wonderful stay.